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• What do 'Held Back' and 'Backorder' mean?

  An order will be Held Back because we don't currently have one or more of the items you ordered in stock, but more is on the way.  If you order an item shown as Available on Backorder from our online shop, your order will be Held Back once you've placed it. This is shown at checkout like this: If there is an estimated arrival date for the stock we're waitingFew readers

• Currencies & Exchange Rates

  We offer a couple of different currencies on our site. You can switch currency in your Cart, on the Shop page, or in your Account. Prices will then be shown to you in that currency, and if you're logged in, this preference will be saved. When you check out, the payment will be taken in the chosen currency. If you're paying with an account heldFew readers

• Declined Card Payments

  Declined Card Payments Sometimes, card payments online can fail, for a number of reasons. If you're trying to checkout at Robotical with a payment card, and you see an error like this: Then the transaction was declined by your bank or card provider. This information will also be stored in your Account's Order History(https:Few readers

• Customs, Taxes and Imports

  Within the EU and EEA, customs and import duties are a non-issue. Most other countries, too are pretty simple to ship to so we rarely, if ever see delays there. For outside EU shipments, trade documents detailing the contents of your shipment and its value. If your country has import restrictions on certain goods, we'd recommend that you first contact support to check whether we'll be able to get items through to you. If we are unable to get an item through custoFew readers